Service Visit Interaction

by on November 2, 2015

Two events that happened last week made me think, the service industry in India need to be equipped with better tools on how they communicate with their customers on pickup and delivery. 1. The service guy who need to pick up my bike for service made me 7 calls before he reached my place. 2. […]

Are we building too many toilets ?

by on October 22, 2015

I live in a 3 BHK with 3 toilets. It has been built with an objective of one toilet per bedroom. Based on my experience, mostly two toilets were used effectively. We could have used only one if it is a Flat house than a duplex. It could have built this with just two toilets. […]

Relative Slowness

by on October 10, 2015

I used to drive at a speed of 100 Km/h in the highways. I used to maintain that speed that it is not that fast and not that slow. I pull my leg out of the pedal which slows down me to a lesser speed whenever I overtake a slower vehicle which was spending around […]

Print vs Process

by on September 15, 2015

I was on to the Ration office in Chennai to apply for a new card. One of the required document to be submitted is the Proof of Address. The application clearly states that it needs ANY ONE of the following document – Telephone Bill , Gas Bill , Bank Pass Book , Rental Agreement , […]

Travel to Airport

by on August 28, 2015

When I went to airport a year back, I hired a cab from Fast Track, I had a great experience with them. I called their number and Just said I need to go to Airport. The Customer care guy asked me the flight timing and started giving me a plan like You have to be […]