Print vs Process

I was on to the Ration office in Chennai to apply for a new card. One of the required document to be submitted is the Proof of Address. The application clearly states that it needs ANY ONE of the following document – Telephone Bill , Gas Bill , Bank Pass Book , Rental Agreement , etc.

I took just the BSNL Landline bill and went there.

A staff member asked me about the latest Gas Bill and told they will be mapping some code. I have clearly stated that I have a BPC Gas Connection with two cylinders which is the max. I have given details about the Gas Connection number too. Oops !!! Some process out of the blue has popped in.

I then was directed to a senior person who asked for a secondary proof of address. When asked about the fact that the application stated a need for one. She said that they have been instructed to get a couple of address proof and asked her to show to the person who will come for the residence verification. Somewhere someone has applied his brain hard enough to pain the people with a need for additional proof. Better if the same is added to the document provided along with the transfer form.

This is something that needs to be unified across most applications proofs.

Travel to Airport

When I went to airport a year back, I hired a cab from Fast Track, I had a great experience with them.

I called their number and Just said I need to go to Airport. The Customer care guy asked me the flight timing and started giving me a plan like You have to be there 2 hours in advance and Can I send the cab 2 & hours in advance to the timing adding another 30 minutes of allowance. I end up saying, “Let us go as per your plan”.

He made my effort of planning completely zero.

But the experience this time was very different. When I called them and told I need a cab for a flight of timing 1:40, the lady on the other side asked me whether she can send me a cab by 1:45 am.

I am not sure whether the Fast track lost focus or the guy last year was great. But I appreciate the effort of the guy who picked the phone last year for me as part of Fast Track.

Remove Paper receipts at Toll Plaza

I have been handed over with receipts which were never checked in any form. I have never have an option to show it for any claims against taxes as I use a Own board car and all personal trips. But we have been forcibly handed over with the receipts which fills in my door cup holder and then thrown out on to the dustbin at the end of the trip.

There may be some cases in which the receipts are needed like commercial vehicles where they show it against their expenditure.

The number of vehicles on the road is increasing day by day and the paper usage in the toll plaza will be on the increase too. Why not the receipt be made optional ?

Helmet is Important But ..

Today morning I was watching people crossing the road by foot and two wheelers on the way to office. This is to analyse how do people observe the road before they take a decision to cross the road. More than 60% of the people are observing the wrong direction or not even care to observe before they take the decision to move. They are eying the right direction which needs to be observed when they are in the middle of the road. The lane discipline and the respect we provide for the signals are very poor.

One of the most used weapon on the road to go over take a vehicle in front is the Horn. Ear assists a lot in the driving. We do some judgment of the vehicle coming on the back using the sound we hear with our heads straight on.

Helmets reduces the visibility of the eye to the sides and also closes the ear reducing the sound we hear, hence reducing the most required senses for driving in India.

We have to agree that there are already people who uses helmet before the rule is imposed. But if you look at the way they observe the road in the right way and follow the rule to the required instant.

Helmets does a good job saving people lives when we hit. But How many of our people really know to drive with the helmet on road.

Airtel Support – 168 to 16.84

I wrote last night on the Data Usage Mismatch between the iPhone and Airtel.  Got a great reply from Airtel Customer Care.

When I called 121, I was instructed to write to When I wrote to the email id, It says I should send an SMS to 121 to get the details. I am not sure how will get a detailed report on SMS which is not possible via Email.

I am not sure how this email solves my Request.


Namaste !

Ref: Email dated 03-08-2012, enquring about 3G usage details for your airtel mobile number 9840787678.

Thank you for your mail to airtel and welcome the opportunity to assist you.

On receipt of your email, we tried contacting you on your number 9840787678; however, we were unable to establish contact with you.

As per your query in order to know the 3G usage we request you to send a SMS with content as 3GUSE to 121 (Toll free) which will be sent to your mobile shortly.

Should you require any further online assistance, you may contact our 24×7 helpline at 12134 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial 9600012118 (Chargeable as per the respective network charges).

We hope that we have been able to fulfill your query suitably. 

Please do write in for any further assistance.

Yours Sincerely, 
Aaron Paul
Customer Care
Bharti Airtel Limited


I tried what they will send via SMS. But to my surprise, the sms 3guse to 121 responded stating that I have used only 16.84 Mb. I am not sure how my usage came down to 10% over an email and a twitter feed.

What a great Customer Support ???