Airtel Support – 168 to 16.84

I wrote last night on the Data Usage Mismatch between the iPhone and Airtel.  Got a great reply from Airtel Customer Care.

When I called 121, I was instructed to write to 121@in.airtel.com. When I wrote to the email id, It says I should send an SMS to 121 to get the details. I am not sure how will get a detailed report on SMS which is not possible via Email.

I am not sure how this email solves my Request.

_________________

Namaste !

Ref: Email dated 03-08-2012, enquring about 3G usage details for your airtel mobile number 9840787678.

Thank you for your mail to airtel and welcome the opportunity to assist you.

On receipt of your email, we tried contacting you on your number 9840787678; however, we were unable to establish contact with you.

As per your query in order to know the 3G usage we request you to send a SMS with content as 3GUSE to 121 (Toll free) which will be sent to your mobile shortly.

Should you require any further online assistance, you may contact our 24×7 helpline at 12134 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial 9600012118 (Chargeable as per the respective network charges).

We hope that we have been able to fulfill your query suitably. 

Please do write in for any further assistance.


Yours Sincerely, 
Aaron Paul
Customer Care
Bharti Airtel Limited

_______________

I tried what they will send via SMS. But to my surprise, the sms 3guse to 121 responded stating that I have used only 16.84 Mb. I am not sure how my usage came down to 10% over an email and a twitter feed.

What a great Customer Support ???

Cheers,

Ranjith

Airtel 3G Usage Stats Mismatch

I signed up for Airtel 3G a couple of days back. I am mostly connected to Wifi at Home and office. I did not get a chance to use net via 3G yet. I signed up for the smallest plan [Rs 100/- with 300 MB of usage per month] to measure my usage before opting for the right plan. Today Airtel sends a message stating that I have used 168 MB of data via 3G Services. At the same time, the IPhone says that I have used only 19 MB.

I called up the 121 and asked for a detailed report on my usage. He asked me to wait till my next bill to get the details. Does he want me to use it an pay a heavy bill they send :( at the end. On asking him further, he asked me to send a mail to 121 at in dot airtel dot com. Sent a mail and waiting for a reply.

Cheers – Ranjith

Railway Ticketing Process

 

Last night I was at Tambaram railway station to receive one of our guest. It took nearly 30 minutes for me to take a couple of platform tickets.  There were more than 300 people standing on 3 queue to get tickets – platform , local train and the outstation ones. There were more than 50% of the counters closed. No Person in the railway department is bothered to open the closed counter to speed up the process. In one of the queue in which I was standing was  very slow  due to the slowness of the machine.


The lady in the counter uses a separate calculator to find out how much she needs to return to the person who gave a Rs 500 /= for a 270/- + ticket.  Can’t we upgrade the software to do this job. This will cut short a lot a time. I believe we have this in every other software used in super market today. The best part is that I gave three two rupee coins to take a couple of platform tickets which costs Rs 3/- each and told her that I need two tickets. She pushed the Coins towards her coin tray and asked ,  “You want one ticket right?”.  It was already 8 PM. I am not sure how long she is working in the counter or she is not interested in the job itself.

 There was a machine which can provide local and Platform tickets. But one need to use only railway card to purchase tickets. Can’t we make the machine work with the Credit card and coins? That will reduce a lot of manual work and also reduce the waiting time.

Mahindra XUV Lucky Draw

Mahindra XUV is a great success for the company. Mahindra is opening its second round of booking from today. The booking is opened from Jan 25 to Feb 03 , 2011. The draw will be done on Feb 15, 2011. It is going to be a lucky draw for the second round of XUV Booking. Mahindra is planning to take only 7500 bookings out of the total this time which will be delivered over a period of 4 months. One of my friend bids for a W8 model. On searching over the web , I don’t find any information for the bookings that cannot make it in the draw. While talking to the sales person in Chennai, we understood that we need try our luck in the next opening which may be the same lot process. If a person is not that lucky enough, then his dream of holding a XUV will never come true.

People wait for cars more than 6 to 8 months after booking. Mahindra should use this draw to select all the bookings and assign them the dates of delivery even if it is more than a year. You can refund the money [80K] for those who have their delivery dates more than Mahindra’s so called 4 months. The date of re booking [payment of the 80K] / delivery can be intimated for those who are going to get their car after 4 months. I believe more than 95% of the bookings will be from people who already own a car. People will wait for their chance knowing the dates. This will also give Mahindra an oppurtunity to open the booking after this lot on the first come first serve basis who will be ordered next to the whole lot.

Cheers,

Ranjith

Following 243 on Sign up

I landed on a document on Scribd for Sanskrit. It required a authenticated session to download the document. I tried the facebook authentication for the purpose. It happens that I got around 10 followers on scribd within an hour. I have never published any document and nor going to do any in future. To my surprise all my followers are having 0 documents published and have a lot of subscription and following a lot of people. I don’t see any value add on this relationship. It added me some work of deleting all mails that got landed on my inbox. Scribd automatically made me follow 243 people who are my friends in facebook. Really a Stupid way to do things.

Mails / Connections which has got zero values to either party.

Cheers – Ranjith